Q: Why is my credit card declining due to an AVS mismatch?
A: All of our credit cards are processed with a security system to verify that the address matches the credit card. However, some cards do not communicate with our security system and can't be accepted.
Q: How long will it take for me to receive my order?
A: Please see our Shipping Information page.
Q: How do I check my order status?
A: Click here to check your order status.
Q: What is your return policy?
A: All returns must be shipped back to Hookah Company within 30 days of receiving the order. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid for by the customer. There is also a 10% restocking fee to cover the shipping and processing costs of Hookah Company. A refund will be issued within 5 business days of receiving the returned order. An emailed receipt will be sent to the provided email address.
Q: I didn't get an email confirmation of my order. How do I get one?
A: Our shopping cart automatically sends out an email confirmation after each order is finalized. If you did not receive an email confirmation, please email us at [email protected] and we will send you out another one.
Q: Can I add things or make changes to my order?
A: Please contact us as soon as possible to make changes to your order. If it is during normal business hours, please call us at 877.638.4592 so that we can make changes to your order before it is shipped out. If it is after business hours, please send us an email with your changes.